User analytics · 07

Integrate every data source. Finally understand your users.

One unified view of every subscriber — pulled from CRM, billing, network, care, app and social signals — so every team works from the same truth and every AI agent acts with full context.

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CRM·Billing/BSS·Network/OSS·Mobile app
The problem

You don't have a data problem — you have a data scatter problem.

CRM, billing, network, support, app and social each hold one piece of the truth. No one sees the full subscriber. Decisions get made on dashboards that contradict each other and AI agents act half-blind.

Text agent

Resolves it right in the chat.

On WhatsApp, SMS and web chat, it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.

Inerxia · Insights · sources: 12online · replies in seconds
Hi Diana, I unified your profile across CRM, billing, app and network. Found 3 opportunities.
09:20
1) Underused plan · 2) Household with 4 unconverged lines · 3) High-value customer with no offer.
09:20
Send me the convergent bundle first.
09:22
Done. Mobile + Home bundle at −22% for 12 months. One-tap link coming.
09:22
Message
360° profile activated
Voice agent

And picks up the phone.

Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.

Diana L. #19,442LTV alto · LIVE 01:30
Live
  • InerxiaHi Diana. I unified your profile across CRM, billing, app and network. I see 3 opportunities.
  • CallerTell me the most relevant one.
  • InerxiaYour household has 4 unconverged lines. I can offer Mobile + Home bundle at −22% for 12 months.
  • CallerThat works for me, activate it.
360° profile · 12 sources unified
Triggers

What sets the agent off.

Signals score in real time; the right action fires automatically, within your guardrails.

Behavior insights · LIVE
SignalsSessionsUsageNPSTickets
0.92cluster fit
ActionsCohortAlertExport
1.2M events processed/day · AUTOMATED
subscriber, one profile across teams
1
data sources unified out of the box
12+
from event to activated profile
<5min
Inerxia

See it running on your own data.

Book a 30-minute demo and watch User analytics resolve real cases live.