Tell every subscriber the right thing, on the channel they answer.
Outage alerts, billing notices, plan changes and onboarding — orchestrated across voice, WhatsApp, SMS and email. Two-way, personalized, and delivered where each subscriber actually replies.
Subscribers hear from you the most when something breaks — and it's usually a one-way blast.
Outages, maintenance, billing changes and onboarding get pushed through whatever channel is cheapest, in a fixed template, with no way to reply. Messages land on channels people ignore, support lines flood with the same question, and goodwill leaks with every uninformed subscriber.
Resolves it right in the chat.
On WhatsApp, SMS and web chat, it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.
And picks up the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
- InerxiaHi Jorge, this is Inerxia. We have scheduled maintenance in your area tonight from 2 to 4 AM.
- CallerOk, will my service be down the whole time?
- InerxiaOnly briefly, around 2 AM. I can send you a WhatsApp the moment it's back online — want that?
- CallerYes please.
What sets the agent off.
Signals score in real time; the right action fires automatically, within your guardrails.
- outage-driven support contacts
- −30%
- response rate vs. one-way SMS
- 3×
- event-to-notification coverage
- 24/7
See it running on your own data.
Book a 30-minute demo and watch Client communications resolve real cases live.