Predict churn and stop port-outs before they happen.
Score every subscriber daily on usage, billing, network and sentiment. AI agents intervene weeks before the cancellation with the right offer, on the right channel, automatically.
By the time the cancellation arrives, the subscriber is already gone.
Classic save desks react to cancellations. By then the customer has compared offers, signed up elsewhere and is just calling to confirm. Real retention needs daily scoring and intervention weeks upstream — fed by the signals you already collect but rarely connect.
Resolves it right in the chat.
On WhatsApp, SMS and web chat, it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.
And picks up the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
- InerxiaHi Maria, this is Inerxia. How has your service been today?
- CallerHonestly, I was thinking of switching providers…
- InerxiaI understand. I see you've had Fiber 300 for 14 months. I can offer 30% off for 3 months + free upgrade to 500.
- CallerThat sounds good, I'll take it.
What sets the agent off.
Signals score in real time; the right action fires automatically, within your guardrails.
- involuntary churn in 90 days
- −38%
- lead time on average
- 21d
- save rate vs. inbound desk
- 3.2×
“Inerxia gave us weeks of head start. We are saving subscribers we used to lose silently.”
See it running on your own data.
Book a 30-minute demo and watch Retention resolve real cases live.