Hand us your base. We run the operation.
Inerxia runs support, retention, recovery, collections, upsell and sales across your entire subscriber base — millions of lines at once, on AI voice and text agents under human oversight, billed on outcomes instead of seats.
The whole operation, not a single queue.
Give us the base and we take over the workflows end to end — run across millions of lines at once, all on the same subscriber brain.
Support · L1/L2
Inbound and outbound across voice, WhatsApp and web — resolved end to end, escalated to your team with full context when it needs a human.
Retention
Daily churn scoring on your whole base and save offers that fire weeks before the port-out — not after the cancellation call.
User recovery
Win back suspended, non-paying and silently churned lines on mass — reactivation offers on the channel each subscriber actually answers.
Billing & collections
Reminders, payment arrangements and smart retries, reconciled straight back into your BSS. Agents take the payment, not just chase it.
Upselling
Next-best offer across the base, at the right moment on the right channel — upgrades, add-ons and bundles that lift ARPU.
Sales
Outbound sales and cross-sell across the base and your lead lists — qualify, pitch and close new lines and products at campaign scale.
Field operations
Visit confirmation, scheduling and no-show recovery coordinated across your dispatch teams — fewer failed truck rolls.
Not a call center with a chatbot bolted on.
A legacy BPO sells you seats and hours. We run the outcome on your own data — and only bill when it lands.
- PricingPer seat · per hourPer resolved outcome
- CapacityHire & train for monthsScales to peak instantly
- CoverageShift-based hours24/7 · every channel
- ConsistencyVaries by agent & daySame quality every contact
- Ramp timeWeeks per campaignDays on your data
- LanguagesStaffed per teamAny, out of the box
Built to run a national base.
Security & compliance
Data residency, PII redaction, role-based access and a full audit trail on every action.
SLAs you can sign
Contracted resolution, latency and quality targets — reported live, not quarter-end.
Scale
Millions of lines and national peak volumes with no seat ceiling to hit.
BSS/OSS integration
Wires into your billing, CRM and provisioning — reads and writes, both ways.
Live on your base in weeks, not quarters.
Connect
We integrate your BSS/OSS, CRM and channels inside a secured environment.
Model the base
Every subscriber gets a live profile and risk score within days.
Go live
Agents run only the workflows you approve, inside your guardrails.
Report & expand
You get a live dashboard and monthly outcomes; add workflows as trust builds.
Put your base on autopilot.
Book a 30-minute enterprise briefing and watch the operation run on your own data.