Terms of Service

These Terms form an agreement between Inerxia ("Inerxia", "we") and the person or entity accessing the services ("you", "Customer"). If you use the services for an organization, you confirm you are authorized to bind it.

Enterprise engagements may be governed by a separate signed master agreement or order form, which prevails over these Terms where they conflict.

• "Services" — the Inerxia platform, website and the AI BPO operations we run for you.
• "Customer Data" — data you or your subscribers provide, or that is generated through your use of the Services, including subscriber records and interaction logs.
• "Agents" — the AI voice and text agents that perform workflows under your configuration and human oversight.

Subject to these Terms and payment of fees, Inerxia grants you a non-exclusive, non-transferable right to access and use the Services during the term.

We may update and improve the Services. We will not materially reduce the core functionality of a paid subscription during its term without notice.

You must provide accurate account information, keep your credentials secure, and you are responsible for activity under your account. You must be able to enter into a binding contract to use the Services.

You are responsible for the lawfulness of the Customer Data you provide and for having the notices, consents and legal bases needed for us to process it on your behalf.

As between the parties, you retain all rights in Customer Data and grant Inerxia the rights needed to process it to deliver the Services. Our processing of personal data is governed by our Privacy Policy and the applicable data processing agreement.

You agree not to use the Services unlawfully or to harass, defraud or mislead; send messages in violation of applicable law; infringe others' rights; probe, disrupt or reverse-engineer the Services; or resell them without authorization.

You are responsible for complying with the telecommunications, consumer-protection and messaging regulations that apply to your campaigns.

Fees are set out in your order or plan. Many engagements are billed on outcomes — for example, per resolved contact or recovered payment — rather than per seat.

Unless stated otherwise, fees are exclusive of taxes and are due as invoiced. Late amounts may accrue interest and may lead to suspension.

Inerxia and its licensors own the Services, software, models and all related intellectual property. Except for the rights expressly granted here, no rights are transferred. Feedback you give us may be used to improve the Services.

Each party may access the other's confidential information and will protect it with reasonable care, using it only to perform under these Terms, except where disclosure is legally required.

We will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and, to the extent permitted by law, we disclaim all other warranties, including merchantability and fitness for a particular purpose.

AI outputs can be imperfect. You are responsible for the workflows and guardrails you approve and for human oversight of outcomes.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and each party's total liability arising out of the Services is limited to the fees paid or payable for the Services in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law.

You will defend and indemnify Inerxia against third-party claims arising from your Customer Data or from your use of the Services in breach of these Terms. We will provide comparable protection for claims that the Services, used as permitted, infringe a third party's intellectual property, subject to standard conditions.

These Terms apply while you use the Services. Either party may terminate for material breach that is not cured within 30 days. We may suspend access for security reasons, non-payment or misuse.

On termination your right to use the Services ends, and we will delete or return Customer Data as set out in the data processing agreement.

These Terms are governed by the laws of Colombia, without regard to conflict-of-laws rules, and the parties submit to the competent courts located there — unless a signed agreement states otherwise.

We may update these Terms. Material changes take effect on notice or on your continued use of the Services after the revised "last updated" date.

Questions about these Terms: legal@inerxia.co.