Turn every call into performance, sentiment and business signal.
Analyze 100% of human contact-center interactions — voice, chat and WhatsApp — to measure agent performance, capture customer sentiment and feed those signals back into the business.
Manual QA listens to 1% of calls — and misses 99% of the signal.
Supervisors review a handful of calls per agent per month. The patterns that actually move NPS, churn and revenue live in the calls no one ever listens to. Without full-coverage analytics, the contact center is a black box.
Resolves it right in the chat.
On WhatsApp, SMS and web chat, it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.
And picks up the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
- CallerThis is the third time I call about the same charge on my bill.
- Inerxia[Tag: frustration detected · reason: unexplained charge · driver: plan change comms]
- InerxiaYou're right. I reversed the charge and opened ticket #4421 for product to review the flow.
- CallerThanks, that works.
What sets the agent off.
Signals score in real time; the right action fires automatically, within your guardrails.
- interactions analyzed automatically
- 100%
- NPS points by acting on insights
- +19
- repeat contacts on the same issue
- −34%
See it running on your own data.
Book a 30-minute demo and watch Contact center analytics resolve real cases live.