We're shaping how ISPs and telcos run.
Real outcomes from operators running Inerxia — across collections, field operations, upselling and churn recovery.
on-time payments · in two payment cycles
On-time payments climbed from 44% to 62%.
Most subscribers who fall behind aren't unwilling to pay — they're reminded too late, in a channel they ignore. Inerxia moved reminders ahead of the due date, opened payment plans in the channel each account actually answers, and timed retries to payday. More invoices cleared before a suspension ever triggered.
vs. prior month
+23.3% more on-time payments in the first month.
The lift showed up in the very first billing cycle — before any seasonal effect or a maturing book could account for it. The agent worked the whole base at once, reaching every overdue line on the day it mattered instead of whenever a human got to the list.
failed visits
Failed truck rolls cut from 30 to 3 a day.
A failed truck roll is a technician paid for a door no one opens. Inerxia confirmed every appointment the day before, rebooked the ones at risk, and chased no-shows before dispatch left the depot — so crews rolled to visits that were actually going to happen.
of the base upgraded · 26% of those who answer
13% of the base upgraded their plan in a month.
Upgrades landed as the next best offer at the moment each subscriber was most likely to say yes — not a blanket blast. Almost all of them stayed on the higher plan a month later, so the lift held instead of churning straight back down.
open to renewing · of the churned base
10% of a churned base re-engaged with renewal intent.
A churned base usually gets written off. Inerxia reopened the conversation and found a real slice open to renewing — and, just as valuable, documented why the rest left. Dead accounts became a structured read on product and price.
Put these numbers on your own base.
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