Support · L1 · 01
Resolve L1 support, escalate when it matters.
AI agents answer inbound calls, chats and WhatsApp messages, resolve common issues end-to-end, and hand off to a human with full context when needed.
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Inbound voice·WhatsApp·Web chat·Email
The problem
L1 is 70% of your call center — and the cheapest tickets eat your most expensive agents.
Operators handle the same 30 repetitive cases — outages, balance checks, password resets, plan changes. Queues grow, NPS drops and the team burns out on work AI should already be doing.
Text agent
Resolves it right in the chat.
On WhatsApp, SMS and web chat, it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.
Inerxia · Supportonline · replies in seconds
Hi, my internet has been slow since last night.
10:42Hi Pedro, I'm the Inerxia assistant. I see your CPE has 180 ms latency. I'll reboot it remotely — takes 30 s.
10:42Done. Can you confirm if your speed improved?
10:43Yes, working perfectly now. Thanks!
10:44Message
Resolved by AI · 0 escalated · ~45sVoice agent
And picks up the phone.
Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.
Pedro R. #48,221Fiber 300 · LIVE 01:08
- InerxiaHi Pedro, this is Inerxia. I see you reported slow internet, correct?
- CallerYes, it's been slow since last night.
- InerxiaI see 180 ms latency on your CPE. I'll reboot it remotely, takes 30 seconds.
- CallerDone, it's working again.
Issue resolved · ticket closed
Triggers
What sets the agent off.
Signals score in real time; the right action fires automatically, within your guardrails.
Ticket triage · LIVE
SignalsIntentSentimentAccountHistory
94%auto-resolved
ActionsWhatsAppVoiceEscalate
3,210 tickets resolved/day · AUTOMATED
- L1 tickets resolved by AI
- 92%
- average handle time
- −54%
- NPS points in 6 months
- +31
“We removed the queue. Customers get answers instantly and our agents only handle cases that actually require a human.”
See it running on your own data.
Book a 30-minute demo and watch Support · L1 resolve real cases live.