Field operations · 09Draft

Confirm and schedule technical visits without the dispatch overhead.

AI agents confirm appointments, reschedule no-shows and coordinate technician windows over voice and WhatsApp — cutting failed truck rolls and freeing dispatch teams for real exceptions.

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WhatsApp·Outbound voice·SMS reminder·Dispatch handoff
The problem

A failed technician visit is the most expensive appointment you never completed.

No-shows, wrong windows and unconfirmed installs send crews to empty homes. Dispatch teams burn the day on confirmation calls and rescheduling, while customers wait and truck-roll costs pile up on visits that were doomed before the van left.

Text agent

Resolves it right in the chat.

On WhatsApp, SMS and web chat, it authenticates the subscriber, resolves the request and sends the link — with full context, in seconds.

Inerxia · Field ops · visit #FO-2231online · replies in seconds
Hi Marta, confirming your technician visit tomorrow between 9 and 11 AM. Does that still work?
16:40
I won't be home until noon actually.
16:44
No problem — I moved you to the 12 to 2 PM window and reassigned the crew. You're all set.
16:44
Perfect, thank you.
16:45
Message
Rescheduled · crew reassigned
Voice agent

And picks up the phone.

Natural inbound and outbound calls that identify the account and take the action live — no IVR maze, no hold music.

Marta R. #64,905install visit · zone 07 · LIVE 00:52
Live
  • InerxiaHi Marta, this is Inerxia, confirming tomorrow's installation between 9 and 11 AM.
  • CallerCan we make it the afternoon instead?
  • InerxiaI have a 12 to 2 PM window with a crew already in your zone. I'll book that and text you the details.
  • CallerGreat, thanks.
Window moved · no dispatch call needed
Triggers

What sets the agent off.

Signals score in real time; the right action fires automatically, within your guardrails.

Dispatch coordination · LIVE
SignalsVisit typeCrew locationTime windowCustomer reply
0.86show-up likelihood
ActionsConfirmRescheduleReassign crew
Every visit reconfirmed the day before · AUTOMATED
failed truck rolls
−41%
first-visit completion
+22%
confirmations per dispatcher
2.4×
Inerxia

See it running on your own data.

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