Your calls and tickets describe the same customers — separately.
Inerxia reads the voice calls and tickets you already produce and turns them into one interaction record: summarized at call connect, scored, clustered by issue and location, and mapped to your network.
Late install on day one · two speed tickets this month · same issue as eleven neighbors on node 4.
Many systems, one team, no shared memory — your calls and tickets describe the same customers, separately.
interactions / month
channel split
calls / month
support team
Four answers your team does by hand today.
The full record, summarized the moment a call connects — so the customer isn't the only one who remembers you were ten minutes late on install day.
Book a demoInstant customer history
- Summarized at call connect
- Full record in one view
- No more “by memory”
We read what you already produce.
No rip-and-replace. We ingest the voice calls and tickets you already generate — voice first, tickets next — and turn them into one analyzed record.
- Voice calls — from your telephony
- Tickets — over your helpdesk API
- Transcription, clustering, QA & geo-mapping
- Dashboards, alerts & in-workflow summaries
How we work with you.
Voice first
The entry point is your monthly calls — the richest, least-analyzed channel you have. Tickets join next.
Source-agnostic
Changing telephony or helpdesk this year? We swap the extract and keep every bit of your history.
Human voice, always
Analysis, text and email only — never an AI voice on the phone to your customers.
One record, every angle.
See your own calls, unified.
Book a 30-minute demo and we'll build the interaction record from a sample of your data.