Inerxia
Backed by:Founders IncFounders INC S26

AI operations for ISPs & telcos.

Automate support, collections, retention and sales on your own subscriber base, 24/7.

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Managing +400,000 user interactions / month

FibrazoSomos InternetSuperCableSuperRedtvredServycomInttelgo
By the numbers
+1M

users managed

+400K

interactions / month

+34%

retention

−28%

churn

Subscriber intelligence

All your subscribers, managed in one place.

Inerxia fuses each subscriber's network, billing, usage, NPS and interactions into one live profile — then scores their health, groups them into operable clusters, and picks the next action for each.

  • Daily health scoring on every subscriber
  • Autonomous L1 across voice, chat and WhatsApp
  • Actions executed on your BSS/OSS, with guardrails
3Open incidents2 auto-resolving
12,847Users at risk−1.2% / 24h
$284KOverdue collectionsrecovering
1,920Upsell opportunitiesready to offer
Live activity78% AI-resolved
  • CPE diagnose + rebootSupport · #48202
    RESOLVED−6 min
  • Loyalty offer · 50% + 20GBRetention · #48201
    SAVED+$312
  • Smart retry + pay linkCollections · #33907
    RECOVERED+$24
  • Upgrade 50GB · +$4/moUpsell · #48203
    ACCEPTED+$48/yr
The solution

A team of digital employees for your operation.

Not one chatbot, but a team of specialized AI agents across retention, collections, support, data and technical ops — each owning its job end to end on your own data.

Scores every account daily on usage, billing and sentiment, and saves at-risk customers before they churn.

Explore Retention
Inerxia · Retention · risk: 87%online · replies in seconds
Hi Camila. We noticed your experience dipped this month — we want to make sure you stay with us.
18:02
I can freeze your plan for 12 months + 50 GB extra at no cost. Exclusive to your history.
18:02
Honestly I was checking other offers…
18:05
Got it. If you activate today, I'll add 3 months of free streaming. Shall I lock it in?
18:05
Done, I'll take it.
18:06
Message
Save confirmed · churn −1
In their words
“Recovering 9% of our at-risk base every month turned retention into a predictable revenue line.”
Head of RetentionRegional ISP
Enterprise ready · Trust & security

Your customer data, handled the way enterprises expect.

Encryption everywhere, least-privilege access and full auditability — with SOC 2 Type II in progress.

EncryptionSOC 2 Type IIAccess controlAudit loggingData isolationMonitoring
Every workflow

One system, every use case.

Start with one agent, add the rest on the same subscriber brain — every workflow shares the same real-time view of the subscriber.

Support · L1

AI agents answer inbound calls, chats and WhatsApp messages, resolve common issues end-to-end, and hand off to a human with full context when needed.

Account-aware agentAction executionSmart handoff
92%tickets resolved by AI

Retention

Score every subscriber daily on usage, billing, network and sentiment. AI agents intervene weeks before the cancellation with the right offer, on the right channel, automatically.

Port-out predictionExplainabilityOffer optimization
−38%churn in 90 days

Billing & collections

AI agents send payment reminders, run soft and hard collections, and negotiate payment arrangements over voice and WhatsApp — recovering revenue without growing the call center.

Multi-stage cadenceLive negotiationPayment in-conversation
+24%recovered revenue

Field operations

AI agents confirm appointments, reschedule no-shows and coordinate technician windows over voice and WhatsApp — cutting failed truck rolls and freeing dispatch teams for real exceptions.

Automated confirmationSmart reschedulingCrew coordination
−41%failed truck rolls

Upselling

AI identifies plan upgrades, data add-ons and convergent bundles in real time, then delivers personalized offers across every channel — turning the existing base into the best growth channel.

Propensity modelsMargin-aware rankingConvergent bundling
+$2.4ARPU per active line
Inerxia

We're building the AI that runs ISPs and telcos.

See support, retention, churn prevention, collections and client communications running on your own data, live. Book a 30-minute demo.

Book a demo