User analytics · 07

Integrate every data source. Finally understand your users.

One unified view of every subscriber — pulled from CRM, billing, network, care, app and social signals — so every team works from the same truth and every AI agent acts with full context.

Agenda una demo
CRM·Billing/BSS·Network/OSS·Mobile app
El problema

You don't have a data problem — you have a data scatter problem.

CRM, billing, network, support, app and social each hold one piece of the truth. No one sees the full subscriber. Decisions get made on dashboards that contradict each other and AI agents act half-blind.

Agente de texto

Lo resuelve en el mismo chat.

En WhatsApp, SMS y chat web autentica al suscriptor, resuelve la solicitud y envía el enlace — con contexto completo, en segundos.

Inerxia · Insights · sources: 12online · replies in seconds
Hi Diana, I unified your profile across CRM, billing, app and network. Found 3 opportunities.
09:20
1) Underused plan · 2) Household with 4 unconverged lines · 3) High-value customer with no offer.
09:20
Send me the convergent bundle first.
09:22
Done. Mobile + Home bundle at −22% for 12 months. One-tap link coming.
09:22
Message
360° profile activated
Agente de voz

Y contesta el teléfono.

Llamadas entrantes y salientes naturales que identifican la cuenta y ejecutan la acción en vivo — sin laberinto de IVR, sin música de espera.

Diana L. #19,442LTV alto · LIVE 01:30
Live
  • InerxiaHi Diana. I unified your profile across CRM, billing, app and network. I see 3 opportunities.
  • CallerTell me the most relevant one.
  • InerxiaYour household has 4 unconverged lines. I can offer Mobile + Home bundle at −22% for 12 months.
  • CallerThat works for me, activate it.
360° profile · 12 sources unified
Disparadores

Qué activa al agente.

Las señales se puntúan en tiempo real; la acción correcta se dispara automáticamente, dentro de tus límites.

Behavior insights · LIVE
SignalsSessionsUsageNPSTickets
0.92cluster fit
ActionsCohortAlertExport
1.2M events processed/day · AUTOMATED
subscriber, one profile across teams
1
data sources unified out of the box
12+
from event to activated profile
<5min
Inerxia

Míralo funcionando con tus propios datos.

Agenda una demo de 30 minutos y observa a User analytics resolver casos reales en vivo.