Tell every subscriber the right thing, on the channel they answer.
Outage alerts, billing notices, plan changes and onboarding — orchestrated across voice, WhatsApp, SMS and email. Two-way, personalized, and delivered where each subscriber actually replies.
Subscribers hear from you the most when something breaks — and it's usually a one-way blast.
Outages, maintenance, billing changes and onboarding get pushed through whatever channel is cheapest, in a fixed template, with no way to reply. Messages land on channels people ignore, support lines flood with the same question, and goodwill leaks with every uninformed subscriber.
Lo resuelve en el mismo chat.
En WhatsApp, SMS y chat web autentica al suscriptor, resuelve la solicitud y envía el enlace — con contexto completo, en segundos.
Y contesta el teléfono.
Llamadas entrantes y salientes naturales que identifican la cuenta y ejecutan la acción en vivo — sin laberinto de IVR, sin música de espera.
- InerxiaHi Jorge, this is Inerxia. We have scheduled maintenance in your area tonight from 2 to 4 AM.
- CallerOk, will my service be down the whole time?
- InerxiaOnly briefly, around 2 AM. I can send you a WhatsApp the moment it's back online — want that?
- CallerYes please.
Qué activa al agente.
Las señales se puntúan en tiempo real; la acción correcta se dispara automáticamente, dentro de tus límites.
- outage-driven support contacts
- −30%
- response rate vs. one-way SMS
- 3×
- event-to-notification coverage
- 24/7
Míralo funcionando con tus propios datos.
Agenda una demo de 30 minutos y observa a Client communications resolver casos reales en vivo.