AI agents

Agents that act on the system, not just answer.

They read the same subscriber base the modules do, and execute only the actions you authorize — apply a credit, take a payment, restore service, schedule a visit.

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specialized agents: 5
voice and WhatsApp: 24/7
AI-resolved tickets: 92%

Customer serviceonline

Messages are end-to-end encrypted.

Hi, my internet has been slow since last night.10:42

Hi Pedro, I'm the Inerxia assistant. I see your CPE has 180 ms latency. I'll reboot it remotely — takes 30 s.10:42

Done. Can you confirm if your speed improved?10:43

Yes, working perfectly now. Thanks!10:44

Message

Inerxia · SupportResolved by AI · 0 escalated · ~45s

AI agents

On top of the system, agents that resolve on their own.

Not a chatbot: specialized agents across retention, collections, support, technical ops and upselling — each owning its job end to end, using the information already in the system.

Recovers overdue invoices over voice and WhatsApp, negotiates arrangements within your guardrails, and takes payment in the same conversation.

Explore Collections

Servicio al clienteen línea

Los mensajes están cifrados de extremo a extremo.

Hi Ana, your $47.20 invoice is 5 days overdue. Want to pay now via direct link?11:00

It's tight this month…11:02

Got it. I can split it in 2: $23.60 today and $23.60 on the 15th. Works for you?11:02

Yes, perfect.11:03

Arrangement active. Sending you the first payment link now.11:03

Mensaje

Inerxia · Billing · balance: $47.20Arrangement active · link sent

Not a chatbot

Why this isn't a chatbot.

A chatbot answers. An agent decides and acts — on your own system, with guardrails.

Triage

Understands intent, pulls the subscriber's account, plan and history, and classifies the request.

Orchestrate

Routes to the right models and the exact modules the action needs — invoicing, suspensions, inventory, tickets.

Execute

Takes the action — reboot the device, apply a credit, take payment, restore service — and confirms it.

Every workflow

One system, every use case.

Start with one agent, add the rest on the same subscriber brain — every workflow shares the same real-time view of the subscriber.

Support · L1

AI agents answer inbound calls, chats and WhatsApp messages, resolve common issues end-to-end, and hand off to a human with full context when needed.

Account-aware agentAction executionSmart handoff

92%tickets resolved by AI

Retention

Score every subscriber daily on usage, billing, network and sentiment. AI agents intervene weeks before the cancellation with the right offer, on the right channel, automatically.

Port-out predictionExplainabilityOffer optimization

−38%churn in 90 days

Billing & collections

AI agents send payment reminders, run soft and hard collections, and negotiate payment arrangements over voice and WhatsApp — recovering revenue without growing the call center.

Multi-stage cadenceLive negotiationPayment in-conversation

+24%recovered revenue

Field operations

AI agents confirm appointments, reschedule no-shows and coordinate technician windows over voice and WhatsApp — cutting failed truck rolls and freeing dispatch teams for real exceptions.

Automated confirmationSmart reschedulingCrew coordination

−41%failed truck rolls

Upselling

AI identifies plan upgrades, data add-ons and convergent bundles in real time, then delivers personalized offers across every channel — turning the existing base into the best growth channel.

Propensity modelsMargin-aware rankingConvergent bundling

+$2.4ARPU per active line

Guides

The work the agents do, explained without them.

Agents that resolve, collect and restore service.

L1 support end to end, collections over voice and WhatsApp, and retention before the port-out — executing on your own system, within the limits you define. Book a 30-minute demo.

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